Buyer protection is very important for us so our company offers DDP Shipping (Delivered Duty Paid) for all orders meaning that the parcel is insured and we cover the customs taxes.
It typically takes one or two days to process and ship your order. No additional shipping charges apply to orders shipping to international destinations. Once your order has shipped, we will send you a shipment confirmation email which will include tracking information for your products. To validate the tracking information, the shipping carrier typically requires one business day from the time you receive this notification. Depending upon your shipping address, and product availability in our warehouses, your order may arrive in multiple shipments or be sent out direct from our shipping facilities in China, Hong Kong, United States, Iceland, Germany and United Kingdom. Any shipping or delivery dates provided will be estimates only. When you receive your shipment, please inspect all packages for items such as power supplies, manuals, and cables, or any applicable accessories for the product(s) ordered. Please be sure to save the box, the outer shipping carton (when applicable) and all packing material, in the unlikely event that you’ll need it for a return shipment. Any damage during shipment will be handled by us with the carrier. Carrier may request to inspect the item upon receipt of a claim.
Undelivered packages
Occasionally packages are returned to us undelivered. If this event takes place we will attempt to contact you and make arrangements for re-shipment. If you refuse delivery of the product(s) you will be liable for the shipping cost as well as storage fees and a refund will be initiated.
Refund and Returns
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned product(s). We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and a credit will automatically be applied to your wallet within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your wallet again.
Then contact your company where you have your wallet, it may take some time before your refund is officially accepted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
Shipping returns
To return your product you should contact us at [email protected] and we will initiate the return process. We will be paying for the shipping costs for returning your item(s). If you receive a refund, the cost of return shipping will be deducted from your refund.